CB 031-2004 质量管理五篇文章

内容简介

Dr Kevin J. Foley is widely recognized as one of the world’s leading thinkers on quality management. In this series of five essays – precursor to his yet unpublished work What is quality management? A search for the theoretical foundations and business relevance of quality Management - Dr Foley presents a masterly and erudite analysis of the key features in this search.The first essay, Wither Quality management? analyses the current state of quality management, and argues forcefully the need to find a description that identifies its theory and relevance.In the second essay, Revisiting the foundations, Dr Foley argues that western management has been exposed to ersatz, partial and misleading versions of quality management that have promised more than they can pay. He puts the root cause down to some fundamental weaknesses in the early writings on the topic, and by examining these problems, identifies a realistic way forward.The third essay, From Quality management to Organizational Excellence (Don’t throw the baby out with the bathwater) argues that business excellence is simply quality management by another name, and that it can, given the underpinnings of a theory, turn business excellence from and abstract and empty notion into an operationally useful tool. The fourth essay, From Quality Management to Organisation excellence, expands on this theme, and argues that business excellence is a compliment to, rather than a substitute for, quality management and points to the lessons that business excellence can learn from the experiences of quality management.The fifth and final essay, Quality management – the grin without the cat, argues that the key to unlocking the mystery and confusion that bedevil quality management lies in an understanding of three inextricably linked issues: the theoretical foundations of quality management; the relationship of this theory to the wider universe of management theory; and a practical understanding of the ways in which quality management relates to other aids, such as ISO 9000, Business Excellence, Six Sigma and so on.This is a book of rare insight and scholarship, copiously annotated, and with a comprehensive bibliography for further reading and study.