An integrated leadership and management system that describes the elements essential to sustainable organisational excellence. It can be used to assess and improve any aspect of an organisation, including leadership, customer focus, strategy and planning, people, information and knowledge, process management and bottom-line results. This edition has been substantially reviewed and upgraded from the 2004 edition, and focuses on 8 new Principles of Business Excellence, the fundamentals of creating an environment for business success, and a completely revamped set of 7 Categories and 17 Items. The complete framework document has also been restructured into a more logical format which facilitates understanding and application.
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