DIN ISO 10003-2008 质量管理.顾客满意度.外界对组织的争议解决指南
DIN ISO 10003-2008 标准详情
- 标准号：DIN ISO 10003-2008
- 中文标题：质量管理.顾客满意度.外界对组织的争议解决指南
- 英文标题：quality management - customer satisfaction - guidelines for dispute resolution external to organizations (iso 10003:2007); text in german, english and french
- 标准类别：德国标准
- 发布日期：2008-07-01
内容简介
This Intemational Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dis- pute-resolution process for complaints that have not been resolved by the organizatio
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