ISO 16355-4-2017
ISO 16355-4-2017 标准详情
- 标准号：ISO 16355-4-2017
- 中文标题：
- 英文标题：Applications of statistical and related methods to new technology and product development process -- Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
- 标准类别：国际标准化组织ISO
- 发布日期：
内容简介
ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alter
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